To help you in your choice of products best suited to your needs, our Pre-Sales-Service is available by mail at : firstname.lastname@example.org from Monday to Friday from 9 am to 18 pm, excluding holidays.
If you want to follow the execution of your order, use your right of withdrawal or request the application of the warranty of your product, our customer service is available by mail at : email@example.com from Monday to Friday from 9 am to 18 pm, excluding holidays.
We remind you that you can also:
- Access your order online on your customer account via the customer account link which also gives you access to online tracking of all your orders.
- Consult the FAQ for further information.
By placing your order, you acknowledge that you have full legal capacity to enter into this sales agreement and you agree to abide by these terms and general conditions of sale.
Article 1 - APPLICATION OF TERMS AND GENERAL CONDITIONS OF SALES
These Terms and General Conditions of sales apply to all orders placed on the website vateo.com, exploited by Rockson Development limited.
As Vateo.com may be occasionally called upon to amend certain provisions of the Terms and General Conditions of Sales, they need to be reread before each order of products on the Site. Any change will be effective as of their online date and cannot be applied to orders placed prior to that date. Each order on the Site is governed by the Terms and General Conditions of Sales applicable at the date of such order. By validating your order, you unreservedly accept our General Conditions of Sales after reading them.
Article 2 – ORDERS
The orders are carried out exclusively on the Internet through Vateo.com website. Access to the service is provided on an ongoing basis subject to maintenance periods, servers update and maintenance operations, and possible exceptional interruptions.
Clicking the "Purchase" button launches a product ordering process. One or more products can be added into the "cart". You can always change your order by updating your "cart".
After checking references and quantities of the desired products and updating the list of products in your "cart", you can submit your order by clicking the link "Purchase". Then simply provide the information requested and let yourself be guided by the website through the different necessary steps.
Orders sent to Vateo.com by mail or fax will not be taken into account.
You must check and ensure the completeness and rightness of the information you provide when ordering, especially the delivery address. Vateo.com could not be held responsible for any data entry errors and their consequences (e.g. delays or errors in delivery). In these cases, the costs of the return of the order would be the purchaser responsibility.
The information and personal information collected for distance selling are mandatory (phone number and email), being essential to process, deliver the orders and establish your invoice. A lack of any mandatory information will void the order. The client has a right to access, modify, rectify and delete any data that pertains to him, that he can fulfill by contacting us at Vateo.com.
As the law authorizes, we process and use your stored personal data for the establishment, implementation and management of your user account and the sales contract made with us. This includes the sharing of your information to third parties for them to use it to the extent necessary for the establishment, implementation and management of your user account and the sales contract. Moreover, we store a copy of your order. Your order(s) remain(s) accessible for review and printing when you login to your personal account.
All orders to Vateo.com require the creation of a Customer Account. Access to your Customer Account is conditioned to your identification through the email address you provided when creating your account and entering of the secret and confidential personnel password of your choice. Do not share your password and other Customer identification data to third parties. Vateo.com cannot be held responsible for any action taken via or on your Customer Account by a third party to which you have provided your credentials or who had access to your password or your customer account due to a fault or negligence that is your responsibility.
When placing your order, you must confirm it by the technique called "double-click" (double confirmation) : that is to say, after selecting the products added to your cart, you must check and possibly correct the contents of your cart (i.e., notably: identification and quantity of products selected, corresponding prices, terms of delivery and related delivery charges), before submitting it online, committing to accept these Terms and General Conditions of Sales and thereby confirm your order.
Orders are processed in the order in which they are actually received. Vateo.com agrees to process all orders within the limits of available stocks. Deliveries are carried out subject to availability and following the order of arrival of orders and can be made totally or partially.
When ordering multiple items, it is possible that Vateo.com send each item in separate packages, resulting in separate payment of postage charges for each package received.
After placing your order, VATEO will acknowledge it through a written email of Order Confirmation containing the summary of your order and the order reference. This email is sent to the email address that was used to login into your Customer Account.
Note: If you do not receive the email mentioned above, we recommend that you contact our Customer Service.
Acceptance of the Order
Vateo.com reserves the right not to accept your order for any legitimate reason, especially in cases where:
- The order does not comply with these Terms and General Conditions of Sales.
- One of your previous orders would not have been fully paid at due date.
- A dispute over payment of one of your previous orders is being processed.
- Several serious and corroborating elements pose a suspicion of fraud on your order.
Each delivery will match with a corresponding invoice ; the date of issuance of the invoice is both the due date of payment by the customer and the date of start of the warranty period. The Customer's invoice is available directly on the site in the "Order history" area accessible from the customer account on Vateo.com website. By entering his/her email address and password to access his/her Customer account at vateo.com, the Customer may print the invoice of the Order.
Article 3 – PRICE
Our product offerings and prices are valid while they are visible on the website within the limits of available stocks. The products we offer are in line with legislation and electrical and electronics safety standards applicable in Europe and France. These products are certified "CE" and thus authorized for sale in the European Union.
The price of a product may fluctuate after it is posted on the Site. This fluctuation can be punctual as part of a promotional event whose duration can be limited in time or longer. The selling price given by Vateo.Com and displayed during promotional activities is a price well below normally charged price.
Article 4 - PAYMENT
The following payment methods may be accepted by Vateo.com :
- Credit card
- PayPal: PayPal enables you to pay online without sharing your financial information during the transaction.
- Coupons: You can use vouchers for payment of all or part of your order. These vouchers can only be used once.
Default of payment
Vateo.com reserves the right to refuse a delivery or an order from a customer who would not have paid or fully paid a previous order or with who a payment dispute is under processing.
Security of Payments
Payments made on our site are completely secure. Details of your payment card provided in your order are never transmitted unencrypted over the network : they are encrypted using SSL (Secure Socket Layer).
Article 5 – DELIVERIES
All delivery times mentioned are calculated in working days. The delivery date is calculated taking into account the time of preparation and shipment to which is added the delay of delivery of the carrier.
The products are delivered to the shipping address you provided during the order process. Vateo.Com does not dispatch orders in the overseas territories (DOM TOM) regardless of the product.
In order to monitor the progress of the delivery of his order, the Customer receives an email containing a package reference number when the product is shipped. The delivery terms quoted in the customer account area are only indicative and approximate and Vateo.com cannot be held responsible for consequences due to a delay in delivery.
Delivery by Coliposte
For products delivered by Coliposte, we deliver in mainland France and Corsica only. If the Customer cannot be present at the address indicated on the day of delivery, a delivery notice is deposited in the mailbox of the Customer. The Customer then needs to withdraw his order at his Post Office within 10 working days after receiving the delivery notice. This period of 10 days over, the Post Office will send back the product to Vateo.com. If the Customer decides to proceed to a new delivery, the corresponding mailing charges will be his responsibility and must be paid by contacting Vateo.com Customer Service before the product is sent again. If the Customer wishes to cancel his order, he can choose to receive a refund. If the customer chooses a refund, Vateo.com will make its best effort to reimburse the Client within 30 days from the date of receipt of the returned product. In case the 30 days delay was exceeded for reasons beyond its control, Vateo.Com cannot be pursued by the Customer. If the Customer has entered an incorrect address when ordering, the Post will be unable to make the delivery and the product will automatically be returned to Vateo.com.
Beware that if you entrust the receipt of the product to a third party (the concierge of your building, the hostess of your workplace, etc.) he or she receives the package on your name and on your behalf. This third party will be representing you and responsible and, as such, you must ask him to respect usual safety and carrying precautions and remind him to receive the product with the same care as if he was personally the final recipient.
We ask you to be particularly watchful when receiving your order concerning the verification, detection and signalization of a possible anomaly.
Non Receipt of a Package
In case of non-receipt of a parcel within the specified time, the Customer may contact the Customer Service which will determine the cause of delay and explain it to the Client. If necessary, Vateo.com will open an investigation on the product delivery with the carrier concerned. The carrier sets himself the duration of the investigation of loss. A product sent by Coliposte and not delivered to the Client will typically be investigated for a period of 20 working days from the date of initiation of the investigation by Vateo.com. The opening of the investigation is done within 24 working hours after the Customer has informed Vateo.com of the non-receipt of his order and given to Vateo.com any documents necessary for the initiation of this investigation that Vateo.com may have asked from him. If during the period of investigation, the product is found, it is delivered to the Customer.
If the product is not found at the end of the investigation and only at this condition will Vateo.com:
- Send a replacement product at its own expense if the product is still available.
- Refund the cost of the order lost by the Carrier.
In case of non-delivery of an order or part of an order the Customer shall have thirty (30) days maximum from the date specified for delivery of the order to notify the Customer Service of the non-delivery. At the end of that period, no further claim by the Customer will be admissible, that is to say, all requests for exchange, refund or claim will be rejected.
Article 6 - FORCE MAJEURE AND LIABILITY
Vateo cannot be held liable for breach of contract due to a case of force majeure. Vateo cannot be held liable of a breach of contract arising from any Force Majeure occurrence not within the reasonable control of Vateo including but not limited to disruption or total or partial strike of postal services and means of transport, communications (network failure etc.)., flood, fire, etc. ; whether affecting Vateo or any of its suppliers or subcontractors, or for circumstances caused by reasons of law, regulations or actions or inactions of any government or other competent authority.
Vateo aggregate liability to the Customer for damages under this Contract, and regardless of whether the claim for such damages is based in contract, tort, strict liability or otherwise, shall be limited to and under no circumstances exceed the purchase price of the Products, work or service provided under the Contract. Vateo is under no circumstance liable for any indirect, consequential, special, punitive or incidental damage including, but not limited to, loss of profits or loss of business arising out of or in connection with this Contract.
Article 7 - RETURN
To process your return request, thank you to mention your order reference number and your full contact details. In accordance with the provisions of the "Code de la consommation à distance" (Distance selling Consumer code), the customer has 7 working days from the day of delivery of the product to return the product for exchange or refund.
To do a return, the product returned at your expense, insured, will necessarily be in its original packaging, intact, with all corresponding accessories, instruction manual and documentation. An explanatory letter and an AR invoice (with copies of it attached internally to the product packaging) should be addressed at the same time to the after-sales service.
In the case of a refund, the refund will be done in the month following receipt of the returned product. Products returned incomplete, improperly packaged, damaged or soiled will not be taken back.
Article 8 - GUARANTEE
All our products are guaranteed at least one year parts and labor (except batteries which are guaranteed 6 months), including technical returns for a period of four months from the receipt of the product. The guarantee applies only if the unit sold is used privately (neither collective nor professional use) and in accordance with the purpose for which it was designed.
Period quoted in the product description (this information is provided in the detailed description of the product)
1 year minimum
Date of delivery
Replacement of parts
Guarantee of parts
Replacement or refund (if it is impossible to repair and to exchange the product)
Conditions of contract guarantee
Contact our customer service.
Attach the invoice and the form of support provided by Vateo.
Follow our advice.
Apply the conditions of return mentioned in our terms of sale.
Returns of Products
The return of goods is made at your own expense and risk ; unless the product was received less than 4 months before : we will then provide a prepaid return label to take care of all shipping costs. Products returned by the carrier unprotected or poorly protected (packed) cannot benefit from the guarantee, as well as products damaged or soiled. It is your responsibility to protect and pack appropriately and ensure the product returned during its transport.
The material must be returned completed with its purchase invoice and the support form dully filled in.
Non-guaranteed Products (Guarantee period expired)
The material must be returned complete with the purchase invoice and support form dully filled in. A repair estimate will be proposed. Time for repair is about 15 days after acceptance of the quotation. If the quotation is refused, a standard maintenance and return postage fees package will be charged.
Faulty products at package opening (Matériels en panne à la mise en service - PMS)
A product is known as "PMS" if it is looking new, returned complete in its original packaging with its manual, charger, battery etc., and that operation has been made impossible by a failure detected immediately after unpacking the product. It must be accompanied by the invoice and support form dully filled in. When returning equipment that proves non-defective, a package maintenance and diagnosis charge will be invoiced at a price of € 19.95 incl taxes. Therefore thank to check carefully before returning the product that your problem is not due to an improper installation or configuration, or due to a software or hardware incompatibility.
The warranty does not cover:
- 1. Damage, failures, malfunctions or defects attributable to causes of external origin.
- 2. Failures related to accessories.
- 3. Failures resulting from the modification of the construction and original features of the device.
- 4. Outages affecting parts not consistent with those recommended by the manufacturer.
- 5. The damage on parts due to natural "wearing out".
(batteries, sapphires, diamonds, cells, recording heads or reading heads, bulbs, batteries, etc...)
- 6. Adjustable settings available to the client without disassembling the device.
- 7. The cost of operating, adjustment, cleaning and testing non-consecutive to a guaranteed damage.
- 8. Failure to follow manufacturer's instructions and professional or commercial use of the appliance.
- 9. Repairs and damage to the unit after repair by anyone other than these authorized to repair by the manufacturer.
- 10. Costs of quotation followed or not by repair, the costs resulting from failures not detected.
- 11. Homemade or Temporary repairs and any resulting worsening damage.
- 12. Transport and modification of equipment costs due to recall by the manufacturer for series failure defect.
- 13. Damage due to corrosion, bad connection or power problem.
- 14. The shipping and packaging charges as well as small supplies.
Article 9 – APPLICABLE LAW
These Terms and General Conditions of Sales are subject to the Online sales law of the country of delivery of the product.
Article 10 - OUR PARTNERS
Shipping company China
Reach Logistics Limited has proven times and times again that they can handle even the most challenging aspects of international shipments and clearances all over the world. They maintain a very effective network throughout the globe and sustain a world class customer support. We are proud to have their support as a logistics partner. You can meet them at www.reachlogisticsltd.com.
Article 11 - DETAILS OF THE COMPANY
The website vateo.com is run by the following company:
Rockson Development limited
Body corporate type society.
Registered in the Trade and Companies Register of Hong Kong under No. 1648369
Whose registered office is:
Suite 2101, 21/F.
Tower One, Lippo Centre, 89 Queensway